Requirements

• Australian residential and postal address 
• Broadband Internet
• Latest version of a compatible web browser: Chrome (works best) 
• Speakers or headphones
• Either: Microphone and/or video camera or telephone for submitting refusal responses
• A desktop, laptop, iPad, tablet, or large size smart phone (7cm x 12cm). Note with iPhones you will need to click "Done" for each video sequence.  More details

What you will learn

With up to 6 hours of engaging online content and an additional 50 hours of supplementary reading there is plenty of material available for you to understand how to: 

• Legally sell, serve and promote alcohol
• Measure standard drinks and advise patrons
• Assess and monitor the levels of intoxication of patrons
• Sell or serve alcohol responsibly
• Assist customers to drink within appropriate limits
• Assess alcohol-affected customers and identify customers to whom sale or service must be refused
• Refuse to provide alcohol to intoxicated patrons
• Detect and prevent underage drinking

Your Unique Student Identifier (USI)

Starting from the 1st of January 2015, the federal government added a requirement that everyone undertaking nationally recognised training in Australia must have a Unique Student Identifier (USI).

During our course enrolment process you will be asked to provide your USI – or if you don’t already have one, we help you through the process of applying for your USI online. It is essential that the details you provide when applying for your USI match with the details and primary ID that you provide to us when you enrol for our Online RSA. This is because these details must match for your statement of attainment to be validated by the Government system, otherwise this may cause issues with the validity of your qualification.  

In rare circumstances, you may need to speak directly with the government staff to provide further details. We will notify you if this is the case. 

(For more detail, see our FAQ section on USI)

Roles and Quality Assurance

5 Star Online Training RTO#45332  is responsible for the quality of the training and assessment that you will receive. Enrolo is responsible for delivering the training and assessment via the online eLearning Portal in accordance with 5 Star Online Training's requirements.  Based on you achieving these requirements 5 Star Online Training is responsible for issuing you with a valid statement of attainment. 

How will you be assessed?

This online RSA training is broken into several topics or sections.  At the end of each section a quiz will be presented and you will be required to answer all questions correctly online.  If you get a question wrong you will be directed to review the course material after which you may reattempt the question.  If you give the wrong answer another two times you will be  locked out of the quiz, at which point you will need to contact a qualified trainer for assistance. Case studies and a simulated bar environment require you to implement what you have learnt in typical online practical scenarios, making up the skills assessment component.  Your formal assessment activities have been mapped back to the Unit of Competency SITHFAB002 – Provide Responsible Service of Alcohol.  This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol and to satisfy the requirements for responsible sale and service of alcohol under state or territory legislation.

How long will the assessments take?

Approximate timings on each of the formal assessment tasks are:

• Section 01 Why Serve Alcohol Responsibly - 15 minutes
• Section 02 Responsible Service of Alcohol (RSA)  - 30 minutes
• Section 03 Minors - 15 minutes
• Section 04 Unduly Intoxicated and Disorderly Patrons - 15 minutes
• Section 05 Responsible Hospitality - 15 minutes
• Section 06 Other Issues - 15 minutes
• Section 07 Practical Demonstration of Skills Refusal of Service - Scenarios - 10 minutes
• Section 08 Practical Demonstration of Skills - Refusal of Service - Offering Food - 05 minutes
• Section 09 Practical Demonstration of Skills - Refusal of Service - Emotional Distress - 05 minutes
• Section 10 Practical Demonstration of Skills - Refusal of Service - Illicit Substances - 05 minutes

Learning skills required

To ensure you receive an adequate level of support with your training and assessment, please consider the following questions.
Do you consider yourself to have any disability, special needs, reading or writing difficulties that may have an impact on your ability to complete this online course?
Do you believe you have the literacy skills to read and interpret documents such as:

• Identification (ID) cards?
• Proof of age cards and driver’s licences?
• Statutory signage and warning signs?
• Wording within advertising or promotional material, such as in‑house policies and procedures and any other general plain English regulatory and advisory information issued by local, or state and territory liquor licensing authorities?

Do you believe that you have the numeracy skills to measure and calculate standard drinks or samples and calculate blood alcohol levels to determine alcohol consumption?
If you are not confident that you will understand any of the components of this online training, contact us and we will make arrangements to assist you in your training or offer you face to face training if available in your area.

RSA Queensland - Reference Resources

The following resources relate to RSA in Queensland. They’re provided here in case you want to find out more about Online RSA training, or RSA-related activities and regulations.

Liquor penalties irresponsible service of Alcohol
Liquor penalties allowing minors on premises

QLD Lockout laws

Liquor licenses in the Brisbane city area

Advertising ban on drink promotions

QLD Liquor Act updates