RSA Online NSW Special Offer - New South Wales 100% Online RSA (NOT via correspondence) 

Provide Responsible Service of Alcohol 
NSW Interim Certificate valid for 90 days
+ Includes $70 Photo Competency Card valid in: NSW 
+ Free optional Online RSA SITHFAB002 (replaces SITHFAB201) valid in: ACT, QLD, WA, NT, SA & TAS 
+ Free Wine course - The top 10 things you need to know about wine valued at $19.99



Maximum secuirty SSL

Students love our interactive RSA video scenarios, check out the sample below;

RSA NSW Online Details:

  • RSA NSW Online One fee - No additional fees or charges. Includes $70 photo ID card
  • Arrow Training Services RTO#45332 is an official provider of RSA Online with the NSW government 
  • This RSA online course covers specific content for New South Wales Australia
  • Includes nationally recognised statement of attainment valid in ACT, QLD, WA, SA, NT & TAS
  • You can start training in 3 minutes and complete your NSW training the same day!
  • Due to NSW government regulation, Online RSA training can only be conducted when a trainer is available. Qualified trainers are available from 9am to 9pm Monday to Friday and 10am to 12 midday Saturday.  (NOTE between Friday 23rd December 2016 and Jan 2nd 2017 Trainers will only be available on non public holiday weekdays between 9am -5PM AEST)   If you cannot study online during these times or if you have a poor internet connection try our email correspondence instead click here
  • It is a mandatory NSW government requirement that you spend at least 30 minutes studying each online section there is enough online training and supporting documentation for approximately 6-8 hours of online training and additional reading materials are also available.  
  • As part of NSW Government online integrity measures you will need to upload a signed and witnessed statutory declaration and witnessed photo identification. You will be provided with a template and a list of places where you can get the form signed. You can take a photo with your phone or use a scanner and upload this before completing the last section of the course. 
  • If you complete before 5pm we will apply for your interim RSA certificate from L&G NSW and send you the interim certificate that night
  • Please read our student guide (PDF, 10.8mb) or more about your rights
  • L&G NSW Government RSA requirements read more

Why so expensive compared with other states?

Unlike other states & territories NSW requires a photo ID card to be issued and our price includes $70 + credit card fees for the id card.  Competitors may be offering the course via alternative correspondence methods which can be more onerous and time consuming for you.  The NSW government has put in place strict online RSA delivery requirements and this has led to additional development and training requirements which are also reflected in the new NSW online course cost. These include rigorous ID checking, having a trainer available 12 hours a day, higher free text marking, monitoring for cheating, and controlling minimum study times.  Access to 100% online training should help you reduce time off work and travel costs.  For bulk training discounts for 10 or more courses please contact us

Expiry of NSW paper RSA Certificates

All paper RSA certificates expired on the 30th June 2016.  All holders of a paper RSA certificate must redo their training ( ie this course online) and apply for a new photo ID card. If you are caught working with an expired certificate you and your employer risk being fined by NSW Police or inspectors from Liquor & Gaming NSW.

Who needs a Photo ID Competency Card?

new NSW RSA photo ID Competency Card is essential for anyone in NSW who:

  • serves alcohol
  • sells alcohol
  • supplies alcohol
  • is a licensee
  • is a crowd controller
  • works as security staff


  • Australian residential and postal address 
  • Broadband Internet
  • Latest version of a compatible web browser: Chrome (works best
  • Speakers or headphones
  • Either: Microphone and/or video camera or telephone for submitting refusal responses
  • A desktop, laptop, iPad, tablet, or large size smart phone (7cm x 12cm). Note with iPhones you will need to click "Done" for each video sequence.  More details

What you will learn

With up to 6 hours of engaging online content and an additional 50 hours of supplementary reading there is plenty of material available for you to understand how to: 

  • Legally sell, serve and promote alcohol
  • Measure standard drinks and advise patrons
  • Assess and monitor the levels of intoxication of patrons
  • Sell or serve alcohol responsibly
  • Assist customers to drink within appropriate limits
  • Assess alcohol-affected customers and identify customers to whom sale or service must be refused
  • Refuse to provide alcohol to intoxicated patrons
  • Detect and prevent underage drinking

Your Unique Student Identifier (USI)

Starting from the 1st of January 2015, the federal government added a requirement that everyone undertaking nationally recognised training in Australia must have a Unique Student Identifier (USI).

During our course enrolment process you will be asked to provide your USI – or if you don’t already have one, we help you through the process of applying for your USI online. It is essential that the details you provide when applying for your USI match with the details and primary ID that you provide to us when you enrol for our Online RSA. This is because these details must match for your statement of attainment to be validated by the Government system, otherwise this may cause issues with the validity of your qualification.  

In rare circumstances, you may need to speak directly with the government staff to provide further details. We will notify you if this is the case. 


(For more detail, see our FAQ section on USI)

Roles and Quality Assurance (NSW)

5 Star Hospitality Training RTO#45332 is responsible for the quality of the training and assessment that you will receive.. If you successfully complete the online RSA training, 5 Star Hospitality Training is responsible for issuing you with a valid interim certificate or statement of attainment. 

How will you be assessed?

This online RSA training is broken into several topics or sections.  At the end of each section a quiz is presented and you will be required to answer all questions correctly online.  If you get a question wrong you will be directed to review the course material, and then you will have an opportunity to re-attempt the question.  If you give the wrong answer another two times you will be locked out of the quiz.  At this point you will need to contact our qualified RSA trainer for assistance. Case studies and a simulated bar environment require you to implement what you have learned in typical online practical scenarios, making up the skills assessment component. This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol and to satisfy the requirements for the responsible sale and service of alcohol under NSW legislation.

How long will the assessments take?

Approximate timings on each of the formal assessment tasks are:

  • Section 1 - 15 minutes
  • Section 2 - 30 minutes
  • Section 3 - 15 minutes
  • Section 4 - 15 minutes
  • Section 5 - 15 minutes

Learning skills required

To ensure you receive an adequate level of support with your training and assessment, please consider the following questions.
Do you consider yourself to have any disability, special needs, reading or writing difficulties that may have an impact on your ability to complete this online course?
Do you believe you have the literacy skills to read and interpret documents such as:

  • Identification (ID) cards?
  • Proof of age cards and driver’s licences?
  • Statutory signage and warning signs?
  • Wording within advertising or promotional material, such as in‑house policies and procedures and any other general plain English regulatory and advisory information issued by local, or state and territory liquor licensing authorities?

Do you believe that you have the numeracy skills to:

  • Measure and calculate standard drinks or samples and calculate blood alcohol levels to determine alcohol consumption?
  • If you are not confident that you already have these learning skills, have disabilities or special needs, or if you think you might have difficulties with online training, contact us and we will explore arrangements to assist you in your training. This might include the option of face to face training, if it is available in your area.

RSA New South Wales - Reference Resources

The following resources relate to RSA in New South Wales. They’re provided here in case you want to find out more about Online RSA training, or RSA-related activities and regulations.

Or follow this link for more Resources on RSA Online training in New South Wales.