Money Back Guarantee & Refund Policy

Arrow Training - RTO 6127

Online Courses

Our online RSA customers are entitled to a full refund within 7 days when the following conditions are met:

  • A refund is requested within 7 days of purchase, and
  • No course certificates have been issued.

In-Class Courses

Our in-class RSA customers are entitled to a full refund providing the following conditions is met:

  • We are notified of the cancellation or change at least 48 hours before the class commencement

While a refund is not provided for no shows or changes made less than 48 hours before a class commences, we do allow you to re-book for another in-class session. This will incur a re-booking fee.

In-Class Course Cancellations

Where Arrow Training Services cancels a course, a full refund will apply.

Refunds are administered by our web hosts eLearning Portal to make it a simple and quick process for you.

To request a refund please provide your user name, course and refund amount via our contact us page.