Money Back Guarantee & Refund Policy
Our online RSA customers are entitled to a full refund within 7 days when the following conditions are met:
- A refund is requested within 7 days of purchase, and
- No course certificates have been issued.
Our in-class RSA customers are entitled to a full refund providing the following conditions is met:
- We are notified of the cancellation or change at least 48 hours before the class commencement
While a refund is not provided for no shows or changes made less than 48 hours before a class commences, we do allow you to re-book for another in-class session. This will incur a re-booking fee.
In-Class Course Cancellations
Where Arrow Training Services cancels a course, a full refund will apply.
Refunds are administered by our web hosts eLearning Portal to make it a simple and quick process for you.
To request a refund please provide your user name, course and refund amount via our contact us page.