Please choose the best way to contact us below or Visit the support portal now

Useful tips:

  • Before contacting support, please check the Frequently Asked Questions page - we might already have the answer to your question there.
  • Lost your RSA Certificate? We can only help if you did your RSA training with us. Either contact your original RSA training provider - or you could re-do your RSA training with us, get a new RSA certificate, and ensure your RSA training is up-to-date too.
  • Payment support: If you have not received an email from us that you are expecting, please check your email spam folder. (Sometimes emails are wrongly flagged as spam).
  • Support Portal:

For all options above click the link below to visit the support portal Visit the support portal now



eLearning Portal Sales and Support

Option 3 Online Support

Visit our online support portal where you can submit your issues, find solutions and create a support ticket.

Create Support Ticket Now


Option 4 Phone Support

If you have any questions regarding our training courses or technical difficulties regarding payment, please call us on the following number:

Phone 1300 496 337
(Mon-Fri, 9am to 5pm, AEST)


Yes, we accept Fax orders (Mon-Fri, 9am to 5pm, AEST).

Fax purchase orders to:
03 8677 6577

eLearning Portal
(ABN 32149444931)
PO Box 519
Healesville VIC 3777

Please remember to include full names and email addresses for the people enrolling. 

ATS Arrow Training Services - Complaints Resolution
You may find a time when you don’t agree with an assessment decision or the way training is being conducted and you wish to lodge a complaint or appeal a decision. It’s OK, we’re here to help and support you through this process. Please download our complaints process (PDF, 266kb) or call our complaints department directly on 03 8341 3000 (Mon-Fri, AEST business hours).